{"id":3484,"date":"2024-07-15T11:07:57","date_gmt":"2024-07-15T10:07:57","guid":{"rendered":"https:\/\/ourdorset.org.uk\/listening\/?page_id=3484"},"modified":"2024-07-15T11:10:24","modified_gmt":"2024-07-15T10:10:24","slug":"care","status":"publish","type":"page","link":"https:\/\/ourdorset.org.uk\/listening\/care\/","title":{"rendered":"Care Conversations"},"content":{"rendered":"

At a glance<\/h2><\/div><\/div><\/div>

1:1 conversation<\/h2><\/div><\/div><\/div>

Care conversations take place with patients using hospital services; usually but not exclusively when a person is an inpatient. Conversations are recorded with consent, and the insights gathered are used for service development, training, and promotion. They are used in meetings to set the focus on patient experience and quality improvement.<\/p>\n

The patient\u2019s voice is powerful, and these deeper insights have been successful in driving change.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

About this approach<\/h2><\/div><\/div><\/div>
<\/span><\/div><\/div><\/div>
Useful for talking with<\/h5><\/div>

People using hospital services, staying in hospital or those who have been discharged.<\/p>\n<\/div><\/div><\/div>

Purpose of this type of conversation<\/h5><\/div>

To inform service development, promotion and training.<\/p>\n<\/div><\/div><\/div>

Type of conversation<\/h5><\/div>

Open conversation.<\/p>\n<\/div><\/div><\/div>

Training requirements<\/h5><\/div>

Listening and empathy skills, ability to gain informed consent.<\/p>\n<\/div><\/div><\/div>

Budget requirements<\/h5><\/div>

Recording devices and consent paperwork.<\/p>\n<\/div><\/div><\/div>

Time commitments<\/h5><\/div>

Providing time and an environment conducive to open honest conversation.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/div>

Care Conversations<\/p>\n<\/div>

<\/div><\/div>

Where we’ve used this locally<\/h2><\/div>

Care Conversations have been used in Dorset to show the value of pilot services to local people, which has helped the services to continue.<\/p>\n

Conversations highlighted how certain pathways and rehabilitations had made a difference to people and enhanced their care and recovery.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/div>

Care Conversations<\/p>\n<\/div>

<\/div><\/div>

Use this approach<\/h2><\/div><\/div><\/div>
<\/i>Request more information to use this approach for your project<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-3484","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ourdorset.org.uk\/listening\/wp-json\/wp\/v2\/pages\/3484","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ourdorset.org.uk\/listening\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ourdorset.org.uk\/listening\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ourdorset.org.uk\/listening\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ourdorset.org.uk\/listening\/wp-json\/wp\/v2\/comments?post=3484"}],"version-history":[{"count":4,"href":"https:\/\/ourdorset.org.uk\/listening\/wp-json\/wp\/v2\/pages\/3484\/revisions"}],"predecessor-version":[{"id":3490,"href":"https:\/\/ourdorset.org.uk\/listening\/wp-json\/wp\/v2\/pages\/3484\/revisions\/3490"}],"wp:attachment":[{"href":"https:\/\/ourdorset.org.uk\/listening\/wp-json\/wp\/v2\/media?parent=3484"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}