This approach was developed by Partners4Change<\/a>, a social care consultancy, to promote relational and strengths-based practice in adult social care. Founded on a critical set of Three Conversations practice principles, it provides the tools to have conversations based on what people want to tell us, not what we want to ask them. It focuses on the whole person, their family, neighbourhood, and wider community, and recognises people as the experts in their own lives.<\/p>\nThree distinct conversations are carried out:<\/p>\n\nListen and connect<\/strong> \u2013 to understand what really matters most to people; what is important to them<\/li>\nWork intensively with people<\/strong> \u2013 particularly useful when someone is in a crisis to help them consider what needs to happen to get back to a stable situation<\/li>\nBuild a good life<\/strong> \u2013 how we can be most useful to support people.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div>About this approach<\/h2><\/div><\/div><\/div><\/span><\/div><\/div><\/div>Useful for talking with<\/h5><\/div>A person facing challenges arising from a disability or long-term health condition, and who would benefit from support to achieve their life ambitions.<\/p>\n<\/div><\/div><\/div>Purpose of this type of conversation<\/h5><\/div>To build relationships that help people plan their care and support. To help people to express what matters most to them and connect them to appropriate support. It enables real-time change on an individual\/family basis.<\/p>\n<\/div><\/div><\/div>Type of conversation<\/h5><\/div>Semi-structured. Uses open questions, but useful to have a conversation guide or list of topics to cover. Allows the person to guide the conversation rather than the interviewer. A focus on listening carefully to understand what is important to an individual and why.<\/p>\n<\/div><\/div><\/div>Training requirements<\/h5><\/div>Learning the approach requires an understanding of the key practice principles from someone who has first-hand experience of using the model. Typically, the \u2018training\u2019 approach is through a process of action learning and co-design with a group of practitioners, which can be a whole team or part of a team, with frequent and regular check-ins.<\/p>\n<\/div><\/div><\/div>Budget requirements<\/h5><\/div>Consideration of allowing frontline practitioners access to a small budget for making small, immediate purchases that will support someone manage a crisis without the need for longer-term support.<\/p>\n<\/div><\/div><\/div>Time commitments<\/h5><\/div>Depending on the needs of the person, conversation length may vary \u2013 in some cases several shorter conversations might be preferable to a longer session.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>Three Conversations<\/p>\n<\/div><\/div><\/div>Where we’ve used this locally<\/h2><\/div><\/div><\/div>Adults social care<\/h4><\/div>Initially, this approach was developed in our adult social care contact centre, some adult and older people community mental health teams, and some long-term conditions teams within the Bournemouth, Christchurch and Poole Council area.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>Three Conversations<\/p>\n<\/div><\/div><\/div>Use this approach<\/h2><\/div><\/div><\/div><\/i>Request more information to use this approach for your project<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-3529","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ourdorset.org.uk\/listening\/wp-json\/wp\/v2\/pages\/3529","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ourdorset.org.uk\/listening\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ourdorset.org.uk\/listening\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ourdorset.org.uk\/listening\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ourdorset.org.uk\/listening\/wp-json\/wp\/v2\/comments?post=3529"}],"version-history":[{"count":2,"href":"https:\/\/ourdorset.org.uk\/listening\/wp-json\/wp\/v2\/pages\/3529\/revisions"}],"predecessor-version":[{"id":3577,"href":"https:\/\/ourdorset.org.uk\/listening\/wp-json\/wp\/v2\/pages\/3529\/revisions\/3577"}],"wp:attachment":[{"href":"https:\/\/ourdorset.org.uk\/listening\/wp-json\/wp\/v2\/media?parent=3529"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Three distinct conversations are carried out:<\/p>\n
A person facing challenges arising from a disability or long-term health condition, and who would benefit from support to achieve their life ambitions.<\/p>\n<\/div><\/div><\/div>
To build relationships that help people plan their care and support. To help people to express what matters most to them and connect them to appropriate support. It enables real-time change on an individual\/family basis.<\/p>\n<\/div><\/div><\/div>
Semi-structured. Uses open questions, but useful to have a conversation guide or list of topics to cover. Allows the person to guide the conversation rather than the interviewer. A focus on listening carefully to understand what is important to an individual and why.<\/p>\n<\/div><\/div><\/div>
Learning the approach requires an understanding of the key practice principles from someone who has first-hand experience of using the model. Typically, the \u2018training\u2019 approach is through a process of action learning and co-design with a group of practitioners, which can be a whole team or part of a team, with frequent and regular check-ins.<\/p>\n<\/div><\/div><\/div>
Consideration of allowing frontline practitioners access to a small budget for making small, immediate purchases that will support someone manage a crisis without the need for longer-term support.<\/p>\n<\/div><\/div><\/div>
Depending on the needs of the person, conversation length may vary \u2013 in some cases several shorter conversations might be preferable to a longer session.<\/p>\n<\/div><\/div><\/div><\/div><\/div>
Three Conversations<\/p>\n<\/div>
Initially, this approach was developed in our adult social care contact centre, some adult and older people community mental health teams, and some long-term conditions teams within the Bournemouth, Christchurch and Poole Council area.<\/p>\n<\/div><\/div><\/div><\/div><\/div>
![](\"http:\/\/ourdorset.org.uk\/listening\/wp-content\/uploads\/sites\/11\/2024\/04\/three-conversations-icon.png\" "\\"three-conversations-icon\\""){kind=icon}
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