This accessibility statement applies to Our Dorset website.

This website is run by NHS Dorset Integrated Care Board (ICB). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • the focus is not visible at times on the mobile menu when the view is zoomed in

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: and inform us of any issues you may be experiencing.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information

NHS Dorset ICB is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any documents published following 23 September 2018 will be reviewed. Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Non-compliance with accessibility regulations


Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.2 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images as part of our accessibility review throughout 2024.

Mobile menu

At 200 and 400% zoom, the focus is not visible on the hamburger menu at top of pages.

We do not have the option to edit, or amend this currently. We will contact the developers and see if this can be corrected. It may fall under disproportionate burden depending on the implications of this work.

How are we improving accessibility

Our web content will be undergoing a review in 2024. In addition we intend to invest in accessibility auditing software to allow us to more efficiently improve our accessibility and overall website performance.

Preparation of this accessibility statement

This statement was prepared on 15/01/2024.

The website was last tested on 17/08/23. The test was carried out by Government Digital Service, you can read their Our Dorset accessibility report on their website.